Shipping and Delivery
Shipping, delivery and payment
Shipping from abroad
Your order is shipped directly by our suppliers, including suppliers in China, to the delivery address you provided. Your package therefore does not come from a warehouse in the Netherlands.
Order processing
After you place your order, it is checked and prepared for shipping. The average processing time is 1 to 3 business days. Your order is then handed over to the shipping partner.
Delivery time
After shipping, the average delivery time is 3 to 12 business days. In most cases, an order is delivered within approximately 7 business days of shipping. Including processing, the average total time is 4 to 15 business days.
We will deliver your order within 30 days of placing it at the latest. If we haven’t, you can cancel the order at no cost and receive a full refund.
You can check your package’s status via Track your order.
Still haven’t received it?
Haven’t received your order within the stated timeframe? Please contact our customer service team at info@sansoti.com. We’ll look into it and arrange a solution or refund.
Canceling an order
You can cancel your order as long as it has not yet been shipped. Email us with your order number, and we’ll take care of it right away at no cost to you. Has your order already been shipped? You can return the package after receiving it and get your money back as soon as we receive the return. Please read our returns and refunds policy.
Shipping and import costs
At Sansoti, you pay no shipping costs. We offer free shipping on orders placed through our webshop, with no minimum order value, wherever shipping to the destination country is available.
Import duties, VAT and taxes
Orders are shipped directly from our international suppliers to the delivery address you provided. Our shipments are sent on a DAP (formerly DDU) basis.
This means that any import duties, local VAT, taxes, customs fees or other charges payable upon import into the destination country are not normally included in the purchase price you paid or in free shipping.
If such costs are charged by customs, the carrier or a local authority, they are payable by the recipient, to the extent permitted by law.
The amount and applicability of any import duties, taxes and other import costs may vary by country and depend on factors such as the value and type of product and local regulations.
We recommend checking which import regulations and any additional costs apply in your country before placing an order.
Check your address
Always check your address details carefully before placing your order. An incorrect or incomplete address may cause delays or delivery problems.
Payment methods
Depending on your country and the available options at checkout, you can pay securely using iDEAL, Bancontact, TWINT, BLIK, Visa, Mastercard, Maestro and American Express. You can see the methods available for your order at checkout. Payments are processed through our payment partners.
Questions about your order?
Contact us at info@sansoti.com, by phone at +31 6 13257214 or via our contact page.
Our customer service is available:
Monday to Friday: 09:00 to 18:00
Saturday and Sunday: 09:00 to 16:00
We aim to respond within 24 hours.
Company information
Company name: TMC
Trading under the name: Sansoti
Legal form: Sole proprietorship
Chamber of Commerce number: 92134866
VAT number: NL004938015B40
Address: Weegschaalstraat 3, 5632 CW Eindhoven, Netherlands
Phone number: +31 6 13257214
Email address: info@sansoti.com